We understand you may change your mind after placing an order for whatever reason. If you wish to cancel, please inform us as soon as possible. Unfortunately on most occasions we are unable to amend or cancel an order after it has been paid for as it is immediately processed at our warehouse.
If we are unable to cancel your order before it has been processed, you can return the order in its original condition within 30 days of receipt for a full refund.
To inform us of your cancellation or return, please contact us on email@example.com or call / text / Whatsapp us on +44 7415 220785. We are available on weekdays from 9am – 4pm (GMT).
The arrangement and cost of return is your responsibility. We advise that returns are sent via tracked/recorded delivery and proof of postage is obtained (Proof of postage is usually free).
We aim to refund you within 5 days of receiving the returned items.
We don’t accept returns for unwanted items after the 30 day period.
All returns should be packed securely in the same packaging in which the items were originally received. If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure they are safely returned to us.
We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging.